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Refund & Return Policy

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At Rodusuite, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to assist you.

Eligibility for Returns

We accept returns on most items within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • Certain items, such as personalized products or those marked as “final sale,” are not eligible for returns.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:
  2. Provide Details:
    • Share your order number and the reason for the return.
  3. Receive Instructions:
    • Our customer service team will guide you through the process and provide a return shipping label if applicable.

Refund Process

Once we receive your returned item, we will:

  1. Inspect the Item:
    • Ensure it meets the return eligibility criteria.
  2. Notify You:
    • Inform you of the status of your refund.
  3. Process the Refund:
    • Approved refunds will be credited to your original payment method within 5-10 business days.

Shipping Costs for Returns

  • Free Return Shipping:
    • If the return is due to a defect or an error on our part, we will cover the return shipping costs.
  • Customer-Paid Return Shipping:
    • For all other returns, you are responsible for the return shipping costs, which are non-refundable.

Exchanges

We only replace items if they are defective or damaged. To exchange an item for the same product:

Non-Returnable Items

The following items are not eligible for returns:

  • Personalized or custom-made items.
  • Items marked as “final sale.”
  • Gift cards.

Contact Us

If you have any questions or concerns about our refund and return policy, please don’t hesitate to reach out. We’re here to assist you and ensure a smooth shopping experience.